You don’t have to tell Christi Ginn it’s going to be a challenging summer for air travel.
She has already experienced it.
The Dublin resident’s flight last week from Phoenix to Oakland that should have taken 90 minutes became a four-hour headache. She, her daughter and other passengers — told that their flight was on time — boarded a Southwest plane that then sat on the tarmac in stifling 115-degree heat.
Thankfully, she said, an off-duty pilot taking the flight turned on the air conditioning so the passengers could cool down while they awaited the arrival of their pilots, who had yet to land in Arizona.
“No explanation, no apologies, nothing,” she said, adding that others had it worse and missed connecting flights for Hawaiian vacations. “I sent a complaint to Southwest and received a reply the next day that more or less said, sorry, things happen.”