Airlines face a future where they are smaller and operating at a lower cost but must find ways to work flexibly and still provide a good level of service to customers.
The combination of these four elements will help carriers navigate whatever happens next, according to Accenture, which outlines possible scenarios the market must face going forward in its Future In Flux report.
Jonathan Keane, managing director and global head of aviation at Accenture, says airlines have to do all four things in tandem to be able to confront the possible scenarios.
The scenarios laid out in the report are:
- Remarkable recovery – where airlines need to be able to respond to pent-up demand with recovery to levels similar to 2019 seen in 2022.
- Collective coexistence – the world coexists with the virus with ongoing discipline and containment measures and the industry has to cope…